SHIPPING POLICY

Thanks so much for supporting ReCouture — where we turn pre-loved luxury into one-of-a-kind statement pieces. We want you to love your jewelry as much as we love making it. Here’s everything you need to know about how we ship and handle returns.

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Shipping Info

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We carefully package every order by hand, with lots of love and attention to detail. Here's what to expect:

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Processing Time

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• Orders typically ship out within 3 business days.

• If you ordered a custom or made-to-order piece, we may need a little extra time (usually 20–30 days) to bring your design to life.

• You'll get an email with tracking info as soon as your order is on its way!

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Shipping Options & Costs

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• We ship worldwide! 

• Shipping costs are calculated at checkout based on your location and shipping method.

• Delivery time depends on your location and the shipping option you choose:

  • Standard Shipping: 4 - 7 business days

  • Expedited Shipping: 1 - 3 business days

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Customs & Duties (for International Orders)

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• International customers: your country might charge import fees, customs duties, or taxes. These aren’t included in our prices and are your responsibility.

• We recommend checking with your local customs office for details.

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Returns & Exchanges

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Because each of our pieces is handmade and repurposed from genuine vintage or pre-owned luxury items, all sales are final. That said, we want you to be truly happy with your purchase!

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If something arrives damaged or isn't right...

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• Please reach out to us within 10 days of delivery — we’re here to help!

• Just send an email to kenya@recouture.co with:

  • Your order number

  • A quick note about the issue

  • A few photos showing the problem

• We’ll work with you to either replace the item (if possible) or issue a refund.

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Custom Orders

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• Custom or personalized pieces are non-returnable, unless they arrive damaged.

• Please double-check all design choices before confirming your custom order — we want it to be perfect for you!

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Lost or Stolen Packages

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We ship all orders with tracking and do our best to make sure everything arrives safe and sound. But once a package is marked "delivered" by the carrier, we’re not responsible for lost or stolen items. If something goes missing, please contact the carrier to file a claim.

If you're unsure about delivery to your area, you can always request a signature requirement—just drop us a message before you order!

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Need Help?

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We’re a small business and every piece is made with care—your happiness really means the world to us. If you ever have questions or concerns, reach out anytime:

• Email: kenya@recouture.co

• Instagram DM: @ReCoutureJewelry

 

Thanks again for supporting ReCouture. We hope you adore your new jewelry!