Frequent Ask Questions

Are your pieces authentic?

Yes — all of our jewelry is handcrafted from authentic, pre-loved designer items such as vintage Chanel and other luxury brands. Each material is sourced responsibly and repurposed into a new, unique design.

Are you affiliated with Chanel or other brands?

No — ReCouture is not affiliated with, endorsed by, or an authorized reseller of Chanel or any other luxury brand. All trademarks belong to their respective owners. We simply reimagine authentic materials into new jewelry.

Are all pieces one-of-a-kind?

Yes — each piece is handmade and created in small quantities. Many are completely one-of-a-kind due to the nature of the vintage materials we use.

Do you take custom orders?

Absolutely! If you’d like a custom piece made from specific designer elements or tailored to your style, please contact us at kenya@recouture.co or DM us on Instagram @recouture.co

Where do you ship?

We ship US and Territories like Puerto Rico and virgin Islands . Shipping costs and delivery times are calculated at checkout.

How long does shipping take?

• Domestic orders: [ 3 - 7 ] business days.

• International orders: [ 5 - 10 ] business days, depending on customs.
  Please note: delivery times are estimates and may vary.

Do you accept returns?

Because our pieces are handmade and one-of-a-kind, all sales are final.
If your item arrives damaged, please contact us within 10 days at kenya@recouture.co so we can arrange a repair, replacement, or refund (depending on the situation).

How should I care for my jewelry?

To keep your jewelry beautiful:

• Avoid water, perfume, and lotions.

• Store in a soft pouch or jewelry box.

• Gently wipe after wear with a soft cloth.
  (See our Jewelry Care Guide for details.)

What if my jewelry breaks?

We know life happens If your piece needs repair, contact us at kenya@recouture.co and we’ll do our best to help.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.